Refund policy

Return & Refund Policy

Last updated: March 8, 2026

At Demandlab, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
With original tags and packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

Return instructions and addresses may vary depending on the product and fulfillment location.

Before returning any item, please contact us at:

Email: caredemandlab@outlook.com.au

Once your return request is approved, we will provide:

The correct return address for your order
Instructions on how and where to send your package
A return shipping label if applicable

Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or if you receive the wrong item, please contact us immediately at caredemandlab@outlook.com.au so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Questions

If you have any questions regarding returns or refunds, please contact us at:

Email: caredemandlab@outlook.com.au

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dapsurf@hotmail.com.

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of delivery.

To request a refund: