Shipping policy

Shipping Policy

Last updated: March 8, 2026

Thank you for shopping with Demandlab. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders are not processed on weekends or public holidays.

Shipping Times

Estimated delivery times may vary depending on your location.

Australia:
Estimated delivery time: 5–10 business days

International Orders:
Estimated delivery time: 7–15 business days

Please note that these timeframes are estimates and delivery times may occasionally vary due to shipping carriers, customs processing, or other external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Incorrect Address

Please ensure that your shipping address is correct when placing your order.

Demandlab is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at caredemandlab@outlook.com.au.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact us at caredemandlab@outlook.com.au, and we will do our best to assist you in resolving the issue.